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COVID-19 information

The health and safety of our patients and their families is our top priority at SmileStyle Orthodontics and we have implemented a number of regulations to keep you safe during these times. In order to minimise the possible spread of COVID-19, please adhere to our protocols.

Our response to COVID-19

The pandemic is an ever evolving situation. We are closely monitoring the advice each day and strive to adapt our operations accordingly to ensure the continued safety of our patients and staff. These protocols include:

Implementing guidelines and recommendations issued by state and federal health organisations.
The circulation of patient and visitor information via waiting room notices, websites, social media posts, email and SMS notifications prior to appointments.
Staff updates issued weekly or as required via existing internal communication channels.
Infection control procedures to reduce the spread of any infections.
Deferment or cancellation of all non-essential appointments.

Our response to COVID-19

Implementing patient and visitor management protocols to minimise the number of people entering the premises, the duration of their visit and degree of interaction whilst on the premises.
Closing tooth brushing facilities.
Hand Sanitising of patients & visitors prior to entering the clinic.
The removal of magazines and games.
Social distancing in our reception area.

Conditions of entry for patient appointments

Only enter if you are well and have not had contact with a person with COVID-19. If you have a cold, cough, or any sort of respiratory illness, or have recently come from a high-risk country, please call to reschedule your appointment.
Avoid bringing other siblings and relatives. To implement effective measures to stop the spread, the waiting room has a limitation on the number of people and it is a priority to have sufficient space for patients attending appointments.
Ensure you have brushed your teeth prior to your appointment. Brushing bays are no longer available in the waiting room.

Conditions of entry for patient appointments

Only attend at the time of an appointment. Please do not arrive earlier than five minutes before appointments.
Upon arrival, check in at reception and hand sanitising for at least 20 seconds with soap and water.
Do not enter the clinic to accompany a patient unless absolutely necessary.
While at our practice, please adhere to our social distancing recommendations.