COVID-19 information

Our response to COVID-19

The pandemic is an ever evolving situation. We are closely monitoring the advice each day and strive to adapt our operations accordingly to ensure the continued safety of our patients and staff. These protocols include:

• Implementing guidelines and recommendations issued by state and federal health organisations.
• The circulation of patient and visitor information via waiting room notices, websites, social media posts, email and SMS notifications prior to appointments.
• Staff updates issued weekly or as required via existing internal communication channels.
• Infection control procedures to reduce the spread of any infections.
• Deferment or cancellation of all non-essential appointments.

Conditions of entry for patient appointments

• Only enter if you are well and have not had contact with a person with COVID-19. If you have a cold, cough, or any sort of respiratory illness, or have recently come from a high-risk country, please call to reschedule your appointment.
• Avoid bringing other siblings and relatives. To implement effective measures to stop the spread, the waiting room has a limitation on the number of people and it is a priority to have sufficient space for patients attending appointments.
• Ensure you have brushed your teeth prior to your appointment. Brushing bays are no longer available in the waiting room.

Let’s straighten your smile in safety

If you have any questions or concerns about our safety protocols during this time, please contact us today.